Sending Your Equipment
Learn how to send your equipment for service - under warranty or not!
PROCEDURE TO SEND EQUIPMENT FOR SERVICE
The invoice must come as REMESSA PARA CONSERTO and contain the following information:
Razão Social: Tectrônica Com. de Comp. Eletrônicos e Serviços Ltda - EPP
CNPJ: 54.749.767/0001-47 - Inscrição Estadual: 148342533116
Endereço: R. Galatéa, 1360 Bairro: Vila Guilherme / CEP:02068-000 - São Paulo -SP
CFOP: 5915 (Shipping from within the State of São Paulo)
CFOP: 6915 (Shipping from outside the State of São Paulo)
Please indicate in the invoice personal information of the sender (name, address, phone, email, id) and the problem with the equipment.
If you're a dealer sending a customer's equipment, please indicate "Produto de Loja". If the equipment has no serial number label and is not inside its original package, it must be sent along with the user manual, warranty certificate or PRIDE label with unit number.
If there isn't enough space in the invoice to write all you have to write, please use an extra paper sheet and send it along with the invoice.
The freight is in charge of the sender and in the invoice there must be FRETE POR CONTA DO EMITENTE.
Equipment with invoices addressed to Pride Music, Royal Music or Tectrônica with FRETE POR CONTA DO DESTINATÁRIO, will be returned. For all services, sender must pay delivery and return freights.